ITIL Foundation

ITIL Foundation

ITIL Foundation

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ITIL Foundation Certification Training Course

Choose a career in ITIL Foundation Certification Training Course!

Did you know?

Choose a career in The Information Technology Infrastructure Library (ITIL®) to increase your promotion opportunities. ITIL has become the Newest and Latest most sought-after skill in IT positions.

ITIL in top 15 money making certifications of 2015.

ITIL professionals earn 15% higher salaries than other qualifications.

Course Features

  • 16 hours of Instructor-led Training. T&C’s apply.
  • 24 hours of High Quality E-Learning content
  • 5 Industry Case studies & 7 Real world examples
  • 50 End-of-Chapter Quizzes, 4 Simulation Exams
  • 45 hours PDU Certificate
  • 98.6% Pass rate
  • Money back GUARANTEE (T&C’s apply)
Join the ITIL Industry – Discover your Potential!
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About Us

College Africa Group is the African Continent’s authorised partner for Simplilearn, the world’s largest Certification Training Provider, with over 400,000+ professionals trained globally.

College Africa Group’s goal is to inspire the African Continent and provide equal career opportunities for everyone to develop, so that they may Discover their Potential and maximize their earnings. Once the delegate has passed the ITIL Foundation Certification Training Course exam, their qualification is recognized anywhere in the World.


What is ITIL Foundation Certification Training Course?
What are the Course Objectives?
Why is the course most sought-after?
What are the career benefits in-store for you?
Who should do this certification?


At the end of the training, you can obtain the certification by passing the ITIL Foundation Certification Training Course examination.

How do you become a ITIL Certified Professional?

You will be certified in ITIL® Foundation from AXELOS by following these processes:

Step 1: Write ITIL® Foundation exam after completing the training.
Step 2: Score 65% in 60 minutes [i.e. 26 answers out of 40 questions]
Step 3: Earn two ITIL® credits on successful completion of ITIL® Foundation exam

How many questions are there in the ITIL certification exam respectively?

The ITIL Foundation Exam has a total of 40 questions. The duration of the exam is 60 minutes.
The ITIL examination is a closed book examination.

FAQS (not all the items below are pertinent to every course)

What is LVC? Is it a classroom training?
Are these trainings LIVE or do I attend a pre-recorded video?
What infrastructure do I need to attend this session?
What all will I get as part of the training?
Is exam fee included in the course fee?
What certification do I get post the training?
Do you provide assistance for the exam application process?
How does College Africa Group assure me that the training and course material delivered are effective?
What is the Exam Money Back Guarantee?
What is the Exam Money Back Guarantee?
What we expect from the participants to ensure success in the ITIL Exam?
When the guarantee is void?
Can I cancel my enrollment? Do I get a refund?

Course Agenda

ITIL® Foundation
1.1 - Introduction to service management
1.2 - Service management lifecycle
2.1 - Introduction to Service Strategy
2.2 - Service Strategy Concepts
2.3 - Service Strategy Processes
3.1 - Introduction to service design
3.2 - Key concepts in service design
3.3 - Service design processes
3.4 - Quiz
4.1 - Introduction to Service Transition
4.2 - Service Transition Processes
4.3 – Quiz
5.1 - Introduction to Service Operations
5.2 - Service Operations Processes
5.3 – Functions
5.4 – Quiz
6.1 - Introduction to Continual Service Improvement
6.2 - Key Principles and Models
6.3 – Quiz
07 - Assessment


For more information, contact Arnold at or +27 (0)83 778 4903
Arnold Muscat
Direct 0837784903
Call centre 0861 114 679 or +27 (0)11 881 5998 (office hours)

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